JOOLS DELIVERY 

Australian Standard Delivery

  • All orders within Australia will be delivered within 5 – 10 business days from date of order
  • We do not deliver on bank holidays and weekends – so please be aware of any impending when you order!
  • The cost of all deliveries & handling within Australia are free for all orders $150+, and $10AUD for all orders under $150
  • Shipping will be automatically added at the checkout page
  • We are unable to redirect orders once items have been dispatched.
  • A signature is required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

International Delivery

  • The cost of shipping & handling for all International orders is FREE for all orders $150+, and $25 for all orders under $150
  • Shipping will be automatically added at the checkout page
  • Your order will take approximately 5-15 business days from date of order
  • We are unable to redirect orders once items have been dispatched.
  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
  • All orders require a signature upon receipt.
  • We cannot deliver to PO Boxes.

*This Return & Exchange Policy Is Only Available to Orders Purchased On Our Online Boutique. At JOOLS we pride ourselves on the superior quality of our products. If for any reason you are not happy with your purchase from JOOLS we will gladly credit the purchase price or exchange the item if returned according to our Return & Exchanges policy. All you need to do is contact us at cc@jools.com.au  and then return the product to us in original unused re-saleable condition, original packaging, with all tags attached and packing slip. Any items purchased within Australia must be sent back within 10 days of the order date to be eligible for a refund. International Orders must be sent back within 30 days. Below is a summary of the steps to follow which can also be found in the return form.

  • All items must be in new and unworn condition. Any items which are considered to be “used” will be returned back to you and we will be unable to receive a credit
  • Please notify us at cc@jools.com.au within 7 days of delivery of the item/s.
  • Please also print a copy of this email and include this in the delivery with your returned item/s.
  • Where a credit is requested and approved, we will endeavour to credit you as soon as possible, but please allow for up to 10 working days.
  • If the exchange/return item is due to manufacture fault/ incorrect item received we will refund the cost of the return postage.
  • The goods are your responsibility until they reach our Online Boutique.
  • IMPORTANT: FREIGHT/DELIVERY NUMBER: (AWB) refers to the Air Way Bill number or equivalent reference number your freight OR delivery company OR post office will issue to you.
  • Affix the correct postage and send it to:
  • Attn: JOOLS,  PO Box 7004 McMahons Point NSW 2060 Sydney
  • Exchanges
  • Please note we can only exchange items for a different size or style, based on stock availability. If you wish to exchange your item, we suggest that you contact cc@jools.com.au as soon as possible for availability.
  • If the exchange/return item is due to manufacture fault/ incorrect item received we will refund the cost of the return postage.
  • Please follow above return instructions for exchanging your items.
  • Where an exchange is requested and approved we will send out a new item and no extra shipping charges will be charged.

Faulty Goods

Goods that are faulty: if they are received damaged or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If the exchange/return item is due to manufacture fault received we will refund the cost of the return postage. Please follow above return instructions for returning faulty goods.

Lingerie & Swimwear
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

 Colours

We have made every effort to display as accurately as possible the colours of our products that appear on JOOLS.  However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

INSURANCE AND DELIVERY
JOOLS insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by  JOOLS, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 5 – 15 business days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. JOOLS are not responsible for any delays caused by destination customs clearance processes.